I am Teresa Gandy, owner of ClarityCX. Growing up in rural Somerset, my Dad ran the family electrical business, he believed that if you look after the ‘bread and butter’, the jam would follow! I watched him grow the business from sole trader to a team of 8, working on numerous large council contracts.
Starting out as a Business Administrator in companies, I quickly learned I was good at puzzling out people’s unresolved problems, improving working practices, creating great customer experiences. This can be daunting to others, but I find it fun, empowering and exciting!
A Procurement Officer in the NHS, I implemented an extensive digital procurement initiative. Then I spent 14 years at Vodafone, improving internal customer operations, processes and change improvement globally, the last 3 years of which I created a strategy, tools and training to improve the way c450 front line internal support teams interacted with their 120k+ global customers. Uncharted territory for both Vodafone and me, I was the ‘go-to’ person, praised for my tireless enthusiasm.
I love to see the benefits that change can bring, feeling trapped in the Corporate world, I came back to my starting point; my Dad, building his own business based on rock solid customer service foundations. I launched ClarityCX in January 2017, using every aspect of my business improvement journey.
My straight forward and practical approach helps small businesses to profit from what I have practiced in bigger companies
- Either supporting or managing your customer feedback to be a valuable, insightful tool for your business
- Or training you to use a whole suite of simple tools to implement, monitor and manage a consistently exceptional customer experience
- Helping you build customer-focused businesses to be proud of, benefitting you, your employees and your clients.
For a no obligation discussion on how I can help you attract more clients, be confident you will retain existing ones, and increase business efficiency through the right customer experience processes, call me on 07909 928291, or email Teresa@ClarityCX.co.uk.