Whether a one off, or more regular pulse check of your customers, they are a quick and cost efficient way to get information from your customers. Maybe you just want to check their experience, help to identify the root cause of non-returning customers, or find out how many of your customers are loyal advocates, who will spend more and bring in new customers to you, ClarityCX can help you:
- Structure effective questions
- Identify the best deployment approach for your business
- Show you ways to increase your response rate
- Create a professional online survey for your business
- Manage your responses and provide professional reporting, dashboards and recommendations
How can a survey help your business?
Here are just some of the benefits of implementing surveys – often using just two or three questions (if you know the right ones to use) can give valuable insight and data:
- Measure customer satisfaction and loyalty
- Manage employee engagement and loyalty
- Create marketing content
Capture testimonials and statistics eg: “95% of our customers say xxxx” - Build social media content
- Understand or define your Unique Selling/Value Proposition
- Identify unhappy customers (before they leave!)
- Get feedback on a particular product/service/website experience or future product/service
- Anything else you want an opinion on!
