Surveys

Whether a one off, or more regular pulse check of your customers, they are a quick and cost efficient way to get information from your customers.  Maybe you just want to check their experience, help to identify the root cause of non-returning customers, or find out how many of your customers are loyal advocates, who will spend more and bring in new customers to you, ClarityCX can help you:

      • Structure effective questions
      • Identify the best deployment approach for your business 
      • Show you ways to increase your response rate
      • Create a professional online survey for your business
      • Manage your responses and provide professional reporting, dashboards and recommendations
Using a survey to improve your customers experience
How can a survey help your business?

Here are just some of the benefits of implementing surveys – often using just two or three questions (if you know the right ones to use) can give valuable insight and data:

  • Measure customer satisfaction and loyalty
  • Manage employee engagement and loyalty
  • Create marketing content
    Capture testimonials and statistics eg: “95% of our customers say xxxx”
  • Build social media content
  • Understand or define your Unique Selling/Value Proposition
  • Identify unhappy customers (before they leave!)
  • Get feedback on a particular product/service/website experience or future product/service
  • Anything else you want an opinion on!
Phone

 

Get in touch via Teresa@ClarityCX.co.uk or 07909 928291