Collecting feedback is all about the deployment, positioning, timing and simplicity. The ClarityCX approach offers bespoke surveys and distribution management. The online workshop feedback service sees a typical response rate of 85-100%
Bespoke assessments will help you to highlight the areas most in need of additional development and where training is most needed. We can also support in measuring the benefits of the training delivered.
Enabling apprenticeship providers to measure and analyse the services they provide. Supporting you with internal monitoring and improvement (and have proved hugely beneficial during OFSTED visits for our clients)
My passion and expertise lies in modernising and improving the way people request and (most importantly) use the feedback they capture. Through ClarityCX, I provide bespoke surveys and assessment services for a range of client industries, specialising in the HR, L&D and apprenticeship sectors.
I’ve 20 years of experience working in organisations such as the NHS and Vodafone and can offer a wealth of knowledge and experience in helping you understand your client/employee feedback in an easy and manageable way.
My favourite things clients say about working with me? “Fun”, “down to earth”, “I know you’ll be honest with me”, “I can’t believe you’ve done that so quickly, I’ve been trying for days!”
The Business Speakeasy
Teresa is a total joy to work with. As well as being knowledgable, wholly professional, efficient and totally on it, she’s also fun and keeps a cool head under pressure.
Teresa and I have now worked on two jobs – one very customised and detailed for a client of mine, and one workshop assessment for my business directly. In both cases the experience has been smooth and even enjoyable (never thought I would say that about building an assessment!) because Teresa has done all the heavy lifting and left the fun parts to me!
I would highly recommend working with Teresa on any assessments you may be developing.
What I enjoy most about working with Teresa is that she makes it so easy to get the job done – her years of expertise really shine through when working with her on a project. Teresa mainly supports me to create benchmarking surveys for my training clients.
It is easy to tell that Teresa has learnt, understood and is empathic to my style. She has adapted her approach to what I need and how I like to communicate with my clients. I work in a sector where language is key and understanding this, Teresa is always mindful of how questions are presented and therefore interpreted by the end user.
I highly recommend using Teresa’s services for your feedback and benchmarking needs.
Teresa is one of those people that you like immediately, she is also fantastic at what she does. Working with her is straightforward, fun and she makes every step in the process easy to do.
Her expertise is evident in every conversation that you have and she has added so much additional value to me personally whilst we have been working on projects.
I would highly recommend Teresa if you are looking for someone to smooth the way you receive feedback and translate that into practical and useful feedback for you and your clients.
Get Set UK
Teresa at ClarityCX has been so helpful, advising how to structure and interpret our enquiries. We now have a flexible survey through which we can collect feedback on our clients’ opinions about the different parts of our service.
CEO, ABM Training Ltd
The thing I appreciate about ClarityCX is that I get accurate and well presented information every month so my staff can spend their time acting on it, rather than collecting it.
Get in Touch: Teresa@ClarityCX.co.uk