Privacy Policy

This Privacy Policy from ClarityCX describes how they collect personal data about clients, prospective clients, suppliers/business contacts, newsletter subscribers and recipients of our customer surveys.  Our registered address is 3 Mallards Reach, Thatcham, RG19 4AR.

We do not share or sell any personal information collected during the process of our operations and will only disclose this information if required to as part of a legal request.

If you require further information or have a query regarding the processing of your personal data, please contact Teresa@ClarityCx.co.uk

Your Rights: (as defined by the Information Commissioner’s Office)

  • The right to be informed, (as detailed in this privacy statement)
  • The right to access the data we hold about you
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

Data we hold:

Clients:

  • Contact Name
  • Business name, address & telephone number(s)
  • Email address
  • Business Website URL
  • Documents and emails relating to the service ClarityCX is providing to the client

This information is collected to enable ClarityCX to deliver the contractually agreed services to our clients and invoice you for services received.  This information is recorded within a password protected file backed up via a secure network access storage (NAS) device owned by ClarityCX.

Customer information will be retained for a period of 2 years after last contact, financial records are retained for a period of 6 years.

Prospective Clients

  • Contact Name & Position
  • Business name & telephone number(s)
  • Email address
  • Business Website URL
  • Emails and documents relating to our services

This information is collected to enable ClarityCX to provide you with the relevant information relating to your enquiry or to make initial contact to introduce our services.   This information is recorded within a password protected file backed up via a secure network access storage (NAS) device owned by ClarityCX.

We retain this information for the duration of the enquiry / quoting process and for a period of 12 months thereafter.  If at any time you request no further contact personal data will be deleted immediately.

Survey Recipients

Recipient details are received from a ClarityCX client who is engaging the services of ClarityCX.  All clients are required to confirm and sign they have complied with legal requirements to share customer information with trusted suppliers in the process of providing their product or service to the end customer.  Recipient information shared with ClarityCX is limited to:

  • Name
  • Email Address

This information is collected to enable ClarityCX to provide customer feedback services relating to the client’s business.   The information is held within the 3rd party tool SurveyMonkey.  SurveyMonkey uses servers based in the US, their full privacy information can be found at:https://www.surveymonkey.com/mp/policy/privacy-policy/

Survey respondents will also have their IP address recorded, this is used to manage and analyse the number of responses received from the same location.

We hold survey responses for a period of up to 18 months, to enable annual reporting services.  Information and responses may be deleted prior to this, once the client has confirmed all the required reports and analytics have been received.

Any customer contact information provided to ClarityCX is deleted after the closing date of the survey in question.

Suppliers / Business Contacts

Business contacts and supplier information is gathered and retained either through the sharing of a business card or an enquiry for services from ClarityCX.  Information we hold includes:

  • Contact Name
  • Business name, address & telephone number(s)
  • Email address
  • Business Website URL
  • Any emails and documents relating to our enquiry

This information is collected to enable ClarityCX to source suppliers for both our own use and to support our clients.  Information is recorded within a password protected file backed up via a secure network access storage (NAS) device owned by ClarityCX.

We review and update this information every 12 months.

Newsletter Subscribers / Infographic Requests

In the process of distributing our email newsletter or issuing free Infographics, we hold the following data:

  • Contact Name (Newsletter)
  • Business name (Newsletter)
  • Email address (Newsletter & Infographics)

Recipients of our newsletter/infographics are collected verbally or using a double opt-in process via the 3rd party tool MailChimp.  MailChimp stores information on servers based in the US. Full details of the MailChimp privacy policy can be found at www.MailChimp.com.

The ClarityCX website is hosted via 1&1, we collect visitor information purely for the use of visitor source analytics. You can set your browser settings to not accept cookies.

Should you wish to view, update or amend the personal data held by ClarityCX please contact Teresa@ClarityCX.co.uk.  You may log a complaint about our processing with the Information Commissioner’s Office (ICO) via https://ico.org.uk)

 

This privacy notice was last updated on 19th April 2018.