Customer Experience isn’t ‘being nice’ …..and it’s not just for big business!
There’s a simple reason that all the big brands invest and conduct research and development into customer[…]
Small Business Customer Surveys – that don’t end up in the recycle bin!!!
We’re all too familiar with the standard ‘satisfaction style’ customer surveys that clog up our inbox asking[…]
Why I Don’t Want Satisfied Customers
“Customer Satisfaction” – a well-known term in the business world – I don’t like it! An odd[…]
Customer Surveys : 10 Top Tips
Customer satisfaction surveys (and employee surveys) are a great way to understand the customer experience. It’s not the whole[…]