The important HR element SMEs are overlooking right now
Whether furlough or work at home, there has been an overload of information, new policies, processes, technology[…]
The Easy Way to Add More Value to Training Needs Assessments
The business benefits of conducting Training Needs Assessments or Analysis (TNA) are predominantly to identify knowledge and[…]
Why your online feedback isn’t getting many responses and how to fix it!
Moving to online feedback! I’ve heard it more than once when discussing ditching the paper……. “I’ve tried[…]
Attendee Feedback: How Important is a 100% Response Rate?
Training facilitators can sometimes become a little fixated on ensuring they capture attendee feedback from all of[…]
How to measure the business benefits of team building days
Chances are that if you’ve ever worked as part of a team, you will have attended a[…]
Happy Sheets? It’s time to Ditch the Paper Forms!
Happy sheets, evaluation forms, feedback forms, whatever you wish to call them, their purpose is clear. To[…]
Getting workshop feedback without trapping attendees in the room!
It’s a common fear – I’ll never get the workshop feedback if I let them leave the[…]
Should I ask for a name in my customer survey?
“Should I ask for a name in my customer survey?” is something I get asked a lot[…]
Why great customer service cannot rectify a poor experience!
Great customer service promises and guarantees are something we see a lot from consumer businesses. Is customer[…]
No More Workshop Feedback Forms!!!!
Workshop Feedback Forms!! We’ve all been there, you’ve taken the day out to attend some valuable new[…]