Ways to Use Testimonials Effectively
Implementing regular ways to use testimonials effectively can be a simple, yet really beneficial marketing approach for[…]
Easy Ways to Achieve a Great Customer Experience
A Great Customer Experience (often mistaken as customer service) is every interaction, touchpoint and feeling generated by[…]
What is the best survey software for small business?
Customer Survey Software – there are loads! Google it and you get pages and pages of your[…]
What are good customer survey questions?
I’m often asked “What are good customer survey questions?” The answer to this is that “it depends!”[…]
How to write a good customer survey
You’ve been tasked with creating a new customer survey, one of two things generally happens: A blank[…]
Customer Experience isn’t ‘being nice’ …..and it’s not just for big business!
There’s a simple reason that all the big brands invest and conduct research and development into customer[…]
Small Business Customer Surveys – that don’t end up in the recycle bin!!!
We’re all too familiar with the standard ‘satisfaction style’ customer surveys that clog up our inbox asking[…]
Why I Don’t Want Satisfied Customers
“Customer Satisfaction” – a well-known term in the business world – I don’t like it! An odd[…]
Customer Surveys : 10 Top Tips
Customer satisfaction surveys (and employee surveys) are a great way to understand the customer experience. It’s not the whole[…]